Privacy Policy e688 Casino – Your Personal Data Protection

This Privacy Policy is issued by e688 Casino and applies to all users who access or use the e688 Casino platform, including the website, mobile app and any related services we provide. By registering an account or continuing to use our platform, you agree to the terms set out in this Privacy Policy.

We are committed to protecting your personal information in accordance with applicable data protection laws. This policy aims to give you a clear and transparent overview of our data collection and processing practices, so you can make informed decisions about using our platform.

The scope of this policy covers all information you provide directly to us, information collected automatically when you use our services, and information we receive from legitimate third-party sources.

E688 Casino collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:

Information You Provide Directly:

• Registration Information: Full name, date of birth, email address, phone number and the username you choose when opening an account.
• Identity Verification (KYC) Information: Copies of identity cards, passports or other identity documents required for account verification and regulatory compliance.
• Financial Information: Bank account details, e-Wallet account numbers (such as Touch 'n Go eWallet, Boost, GrabPay) or DuitNow information required to process deposits and withdrawals.
• Profile Information: Game preferences, account settings, responsible gaming limits and any other information you choose to share in your profile.
• Communications: Any messages, complaints or enquiries you send to our support team via Live Chat, email or other communication channels.

Information Collected Automatically:

• Technical Data: IP address, device type, operating system, browser type, screen resolution and other technical information collected automatically.
• Usage Data: Game session records, login dates and times, pages visited, games played, bets placed and transaction history.
• Cookie Data: Information collected through cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns.
• Location Data: General location information derived from your IP address to verify that you are accessing our services from a permitted region.

Every piece of data we collect is used for a legitimate and specific purpose. Below is a summary table of the primary purposes for which your data is used:

Beyond the purposes stated above, we also use your data to send marketing communications such as promotional notifications and exclusive offers — but only if you have given your consent to receive them. You may withdraw this consent at any time through your account settings.

E688 Casino does not sell, rent or trade your personal information to third parties for their own marketing purposes. However, we may share your data in certain limited situations as follows:

• Service Providers: We work with selected service providers who help us operate our platform, including payment processors, game software providers, analytics platforms and cloud services. All providers are bound by strict data confidentiality agreements and may only use your data for specified purposes.
• Legal Compliance: We may disclose your information to relevant authorities, regulatory bodies or law enforcement agencies when legally required or when we believe disclosure is necessary to prevent crime or protect the rights of other users.
• Fraud Prevention: In cases of suspected fraud, money laundering or platform abuse, we reserve the right to share relevant information with authorities or trusted anti-fraud partners.
• Business Transfer: In the event of a merger, acquisition or sale of business assets, user data may be transferred as part of that transaction. You will be notified in advance and your privacy rights will continue to be protected.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, destruction or accidental disclosure.

Our Technical Security Measures:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest using the latest industry-standard encryption algorithms
• 24/7 real-time intrusion detection and threat monitoring system
• Role-based access control — only staff who require access to specific data are permitted
• Two-factor authentication (2FA) for all internal access to systems containing user data
• Regular security audits by independent cybersecurity experts
• Regularly encrypted data backups to ensure service continuity

While we implement robust security measures, no system can be guaranteed 100% secure. We therefore encourage you to take personal protective steps as well, such as using a strong password, enabling 2FA on your account and not sharing your login credentials with anyone.

E688 Casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Retention periods depend on the type of data and relevant legal requirements.

• Active Account Data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering legislation and financial reporting requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Communication Logs: Retained for 3 years for dispute resolution and service quality improvement purposes.
• Marketing Data: Deleted within 30 days after you withdraw consent to receive marketing communications.

When the retention period expires and there is no legal requirement to keep your data, we will securely delete or anonymise the information using appropriate methods to ensure it cannot be recovered.

We respect your rights over your personal data. The following are the rights you hold as a user of e688 casino:

To exercise any of the rights above, please contact our privacy team via Live Chat on the platform. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days with notice to you.

E688 Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, session security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use our platform to help us identify issues and improve performance. All information is anonymised.
• Functional Cookies: Allows the platform to remember your preferences such as game settings, display preferences and interface language.
• Analytics Cookies: Helps us understand aggregate platform usage patterns to make better development decisions.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the e688 Casino platform.

E688 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service developments. The updated effective date will be stated at the top of this document.

For significant changes that affect how we use your personal data, we will provide clear notice via your registered email or an in-platform notification at least 14 days before the changes take effect.

Your continued use of the e688 casino platform after any policy changes means you have accepted the latest version of this Privacy Policy. If you do not agree with the amendments made, you have the right to close your account and stop using our services.